Client: Poly-metallic producer
Location: South Australia
Duration: five months
A significant shutdown improvement project, spanning 18 months, was a major opportunity and investment by our client. A key requirement was knowledge transfer as a central pillar to sustaining the gains achieved. The lack of shared understanding of agreed approaches had historically contributed to inconsistent use of shutdown procedures. Given that upskilling was already needed in relation to the new shutdown framework, systems and procedures, it created an efficient platform for a more holistic approach to building supervisor capability. Minset used our client’s existing in-house leadership programs to ensure alignment with company training, avoid duplication and address a recognised gap between that broad training and the unique and specialised requirements of shutdowns.
The Minset team members who designed and delivered the staged supervisor knowledge sharing were themselves experienced in shutdowns, and supervisory roles within shutdowns. This provided immediate credibility and empathy regarding the realities of these roles. Sessions focused on three priorities:
- Aligning stakeholders to the new shutdown framework including the ‘why’ behind the new shutdown management system
- Guiding them through the knowledge, skills and role insights necessary to effectively apply the new procedures at a technical level
- Building leadership skills specific to shutdowns, such as supervisor expectations, standards and communications, supported by in-field coaching and sharing of experience.
Sessions primarily engaged the shutdown leadership group and internal shutdown systems specialists. At a secondary level, they involved cross-functional groups to extend the value of sharing learnings and identifying further improvements. Trades team members who were known to step into supervisory roles during shutdowns were included – a group often not reached by general leadership training. The two-day, tailored program was broken into full and half-day modules to balance day-to-day responsibilities with the facilitated sessions. Practical activities included the team developing their own role expectations, which helped to build team alignment, supported by personal action plans. Learning and coaching opportunities were also prioritised during shutdown execution, providing far more value than a classroom-only program. Sessions were also held before and after shutdowns to enable individual and team reflection.
- Engaged more than 40 team members in formal knowledge transfer sessions
- Guided the development of personal action plans, supported by one-on-one coaching
- Received participant praise on its value, including coaching methods and topic variety
- Gave several ‘step-up’ supervisors, who had less leadership experience, the confidence to pursue further upskilling
- Upskilled the team in the new shutdown management system to drive sustainability
- Provided knowledge transfer plans and materials for ongoing in-house delivery of the program for new starters or refresher sessions
- Informed further shutdown framework procedure updates based on improvements identified during the knowledge transfer process
- Delivered knowledge transfer and coaching support in live shutdown environments as well as classroom-style contexts
- Enabled supervisor-led identification of 15 new improvements to the shutdown process – many able to be self-implemented