Our business improvement services span the whole enterprise lifecycle – from exploration and feasibility, to design and development, to mobilisation and ramp-up, to ongoing operations including shutdowns, to rehabilitation and closures. We are generally called in when a site or team is seeking to accelerate, turn around or transform its productivity and efficiency; improve its financial performance or risk profile; or address an in-house capability or capacity gap. Our services are underpinned by our focus on people and leadership performance, with an approach that ensures tailored results aligned to your business priorities including safety, quality, production and cost. We help clients achieve their goals through our recognised expertise in implementing sustainable business improvement.

At the point of engagement, clients are often facing challenges such as:

  • Not achieving performance targets or having dramatically changed targets
  • Knowing they need to improve but not being sure where or how to start
  • Having a program underway that is not delivering expected results
  • Needing to implement new systems or technologies without an integration plan
  • Being given a list of improvements with no direction or resources to deliver results
  • Having sought change in the past but with no sustainable gains
  • Needing experienced guidance or mentoring to build team and leader improvement capability.

Through our work, we consider three core asset groups:

Our experience means we can rapidly assess problems, propose solutions and start delivering change in reduced timeframes. We draw on our expertise in adapting and applying Lean, Six Sigma, Project Management Body of Knowledge (PMBoK), ISO55000 and a range of other methods to achieve practical, sector-specific results. With the uniqueness of your requirements in mind, we also offer a range of engagement models to ensure the best application of experience, skill and hands-on delivery. These include:

  • Project management, via consulting, co-delivery or full outsourcing
  • Specialist resources, providing additional bench strength or temporary in-house support
  • Embedded teams, particularly for long-term partnering programs
  • Training, generally linked to wider projects
  • Independent reviews.

In everything we do, we follow a staged approach to ensure action is informed by the right diagnosis, analysis and planning.

operational readiness

Clients regularly draw on us to provide guidance, a sounding-board or even additional bench strength to kick-start a program with a solid foundation for success. This includes providing specialists for interim roles to fast-track implementation while upskilling teams for the long term. Because we’re passionate about working with people and sharing knowledge, our goal is to always leave a legacy of improvement for the ongoing benefit of our clients.


We draw on leading business improvement frameworks and techniques. These help to identify and eliminate waste, reduce variation, support robust decision-making and enable a performance step-change. We have significant experience in applying these in asset-intensive environments. And, within our tailored approach, we can draw on these in part or full to best meet your specific needs.


Our clients express a growing need for improvement mentoring that looks at how to implement and drive sustainable change. We provide the advantage of credible industry leaders skilled in guiding your people regarding what to do, and what not to do, sharing from our direct experience. We offer this as tailored, self-paced programs that combine online modules with face-to-face mentoring.


Minset provides a critical interface role between technology providers and site teams to optimise the assessment, selection and implementation of digital solutions. We support an outcomes-based approach to digital transformation, rather than a common inputs-based approach. Our team can also connect you with the latest industry advancements to support sustainable, focused outcomes.

Technology products
and partnerships

We have developed MinObs, a proprietary observation tracking app; co-developed SAMI, a digitised set of standard equipment strategies and tactics; and are creating online mentoring for maintenance leaders. We also offer a critical implementation link between other partner technologies and client operations. Minset’s partnerships further strengthen the solutions we offer, with the benefit of faster value via existing people, system and process integration.

Increasing performance within asset-intensive industries is what we do – and we welcome the opportunity to partner with you and your teams to support a visible step change in results